Privacy Policy

This Privacy Policy covers interactions you may have with our:

  • Website (
  • Online Banking Service (located at
  • the Credit Union Mobile app (available on Google Play and Apple Store)

See our Digital Banking Terms & Conditions page for more detailed information on the Online Banking Service and Credit Union Mobile app services.

Through any use of this Website, or Online Banking Service or the Credit Union Mobile app, you give consent to your data being used as per this Privacy Policy page and our Digital Banking Terms & Conditions page.

You may also want to make yourself familiar with the following:

How your data is used

We are entitled to share information about you at the time you became a member and opened your account and / or registered your account with us per the terms and conditions you agreed at that time.

Where your information is used we will endeavour to communicate how and where; see more information below on how we may use your data.

Your data may be passed on to approved 3rd parties, this is necessary in order to provide you with the online banking service. We may also pass your personal details on to additional 3rd parties where we are legally obliged to do so.

We may use information that we hold about you for assessment and analysis to develop and improve our services to you and other members.  We may also use your information to generate statistics, however, will not contain any information that identifies you.

Other than what is described above, we will not divulge information provided by you to any third party except where you have provided authority at the time you opened your account.

We will retain any information we hold about you regarding use of any of the services after you register, if your account is deactivated or closed, if your registration/activation request is declined or abandoned for so long as permitted, for legal, regulatory, fraud and crime prevention, and legitimate business.

If in the event that you decide you no longer wish for us to hold your personal data, please contact us by email at or write to us:
Voyager Alliance Credit Union, Privacy, Hyde Road Depot, Ardwick, Manchester, M12 6JS

We will make all reasonable efforts to remove all personally identifiable records within 7 days in accordance with industry standards.

The data we collect

Through using this website we may collect personal data from you including, but not limited to:

  • IP Address
  • Name
  • Employment information
  • National Insurance number
  • Date of birth
  • Bank account details
  • Address information
  • Phone numbers
  • Email address


Whilst we cannot guarantee the safety of your data, all reasonable measures will be taken to ensure your data is protected. All online banking activity is protected by a secure certificate using the TLS1.2 standard encryption to encrypt web traffic and stop malicious attempts to hijack information. This certificate provides an industry standard level of security.


To provide the experience and functionality you expect we store a number of cookies on your machine, this helps us to associate important information with you.

For more information on cookies, please view our cookie policy:

External links

You may encounter links to external websites when using, this policy does not cover these websites and we encourage you to view each websites privacy policy before submitting any information.