If you have previously used our Online Banking service you will need to register again with your new SORT CODE and new ACCOUNT NUMBER (new account and sort codes will be issued in the post between 29th March 2017 and 8th April 2017).
Important note: you will not be able to register with your existing details.
Once you have your new account details please follow the instructions below to begin your registration. We have included a helpful FAQs section in case you have any problems.
If you have not received your new sort code and account numbers by the 30th April 2017 please contact us.
Watch our helpful new video guides:
To register for online banking with our new system, you will need to have to hand a few pieces of important information as well as your personal details. Once you have these, please follow the step by step guide below to complete your registration.
To get started, make sure you have all your details to hand (as per above) and you have read the step by step guide in full. Once you're done click the 'REGISTER FOR ONLINE' button at the bottom of this page. This will open a new window to our new Online Banking registration page.
You will now need to fill in your personal details. Enter your new sort code and one of your new account numbers, plus your name, date of birth and postcode (don't forget to leave a space e.g. AB12 3CD). Then click Next.
Once you submit this information, you will be sent a temporary 6 digit security number via your registered mobile number which you will need to enter to proceed to the next step of registration. You will now need to confirm your identity with a one time access code, which will also be sent to your registered mobile number.
You will then need to create a new username between 6 and 15 characters long (this cannot be changed by yourself and should be kept somewhere safe). Next you will need to choose a new 6 digit security number.
Time to choose a password, make it something unique and memorable. Passwords must be between 8 and 32 characters in length with at least two of the following types of characters including: UPPER CASE, lower case, numbers and special characters (any of @,#,$,%,^,&,+,= are acceptable). You will also need to set up some security questions and answers in case we need to verify your identity in the future. You will then be asked if you want to trust the device. If you are using your own PC/Tablet then tick the box, if you are using a shared device then please do not tick this box. Then click 'Submit'. That’s it, you have now setup your Online Banking.REGISTER FOR ONLINE
Once you have registered for online banking, you can also manage your account using our new mobile app (Android and Apple devices).
So if you would like to use our mobile app, you will need to download the application to your mobile device and follow the helpful instructions in our FAQs.
You can download the 'Credit Union Mobile' mobile app from Google Play and Apple store:
I have not received my 6 digit security number
Your 6 digit security number will be sent by SMS to your registered mobile phone, if you have not received this please email us. We will then re-issue you a new temporary 6 digit security number.
I entered the wrong information / I can't complete my registration
You may need a new 6 digit security number, please email us. We will then re-issue you a new temporary 6 digit security number, you will then be able to start the registration process again.
I have entered the correct information but I can't complete registration / I have received a message that something has gone wrong
We recommend checking the information you have entered and make sure you have added a space in your postcode. If you are still having trouble, please email us with details about the issue.
I have forgotten my password / 6 digit security number / memorable questions
Please contact us and we will perform the necessary security checks and reset your credentials.
How do I log into the mobile app
You will need to download the CU mobile application to your mobile device from the Apple or Google store. Open the app on your device, and select your credit union (in this case Voyager Alliance Credit Union). Your username for both web and app are the same, so once you are registered online, you can use both the web and mobile app. So once you have entered your newly created username, you will then be advised that you will receive a One Time Access Code (which will be sent to your registered mobile phone). Enter your One Time Access Code and click next. You will then be prompted if you would like to trust the device, if you are using your own device, then select yes. Then enter your newly created password and click next.
I keep being asked for a One Time Access Code
The likely cause is that you have not trusted the device (only do this when using your own device).
I have been sent a One Time Access Code (even though I have trusted the device)
This maybe because you have reached a certain number of logins over a specific period of time, members should enter the One Time Access Code and continue as normal.
I have entered my username but my One Time Access Code hasn't arrived
You have likely entered an incorrect user name, start again and check you have the right username.
I have forgotten my username / password
Your username can't be reset, so you will need to ensure you have made this something memorable and keep it somewhere safe, if you can't remember your username or password, please contact us and we will perform the necessary security checks and retrieve your username for you. You will then be able to login / register for the app as normal.