How to get online

Follow our step-by-step guide to set-up your login details to use online banking.

Before you begin

You will need the following to complete the process:

Your mobile phone

You will need this to receive your One Time Passcode

Your National Insurance number & your Membership Number

You can find your Membership Number at the top of emails and letters we send you!

Step one

Click on ‘Member Login’ in the top right hand corner of our website, or at the bottom of the Mobile Menu.

Step 1

Step two

Click the ‘set-up your login details here’ button, which is displayed in the pink banner towards the top of the screen.

Step 2

Step three

Enter your Voyager Alliance membership number, National Insurance Number, and date of birth. Make sure you use capital letters in your National Insurance number. Make sure to click ‘validate’ at the bottom of the page.

You can find your membership number on your welcome email, or by calling our customer service team.

Step 3

Step four

As a security check, you will need your mobile phone to receive a one-time passcode (OTP).

Check the last 4 digits of the mobile number shown. If this is correct, click ‘Sent SMS’. Please allow a couple of minutes for the text message to be delivered. If you do not receive your OTP within a couple of minutes, please click ‘resend’.

Step 4

Step five

Enter your OTP and click ‘confirm’.

Step six

Enter your membership number and set-up your password.
Your password must be:
– At least 8 characters and no more than 16 characters
– At least one of the following special characters !$%^&*@#£
– At least one upper case character (A-Z)
– At least one number (1-9)
Next, please select a memorable questions from the drop-down and type your answer into the boxes below. Then click on ‘proceed’.

Step seven

Confirm the answer to your memorable question is correct and click on ‘confirm’.

Step eight

Once you are happy with the Terms and Conditions and the Privacy Notice, tick the boxes shown and click to confirm.

All done! You can now log in to online banking!